Events

Event

Title:: Client Service Excellence Afternoon Participant Registration
When:: Tue. Nov 29, 2011 - Tue. Nov 29, 2011 01:00 pm - 02:30 pm
Category:: Participant Event Registration

Description

CLIENT SERVICE EXCELLENCE - PM

Date: November 29, 2011
Time: 1:00PM-2:30PM
Cost: contact the community registration location for details
Community Locations: Olds, Vegreville, Rocky Mountain House, Drumheller, Airdrie

Session Description and Objective(s):

Did you know that 42% of Canadians experience some difficulty reading brochures, understanding written directions, or filling out forms? Are you sure that your clients understand what you have to offer? This workshop will give you practical tips for communicating with your clients and improving your advertising. Bring your advertising materials to the workshop. There will be time for questions. Organizations will learn about and identity a few strategies for improving their advertising, forms, brochures and verbal communication with clients.

Participant Registration Locations

Location	Address	Contact Information	Room Capacity
Olds	Mountain View Communities Adult Learning Society 4500 50 Street Olds, AB	Maryann Shier This e-mail address is being protected from spambots. You need JavaScript enabled to view it	30
Vegreville	VegMin Learning Society 4923 - 50St Vegreville AB	Holly Cependa This e-mail address is being protected from spambots. You need JavaScript enabled to view it	8
Rocky Mountain House	Rocky Community Learning Council 4934-50 Street Rocky Mountain House	Donna Reid This e-mail address is being protected from spambots. You need JavaScript enabled to view it	8
Drumheller	Drumbeller Further Education Council #306, 180 Riverside Drive East Drumheller AB	Annette Neilson This e-mail address is being protected from spambots. You need JavaScript enabled to view it	10
Airdrie	Rocky View Schools Community Learning 2651 Chinook Winds Drive SW, Airdrie, AB	Jacqueline Warrell This e-mail address is being protected from spambots. You need JavaScript enabled to view it	20

Presenter

Terri Peters is a former high school English teacher with 15 years experience in adult literacy. Her areas of expertise include plain language instruction, group facilitation, tutor training, and learning portfolio development.

ICCAN