CLIENT SERVICE EXCELLENCE - AM

• Date: November 29, 2011
• Time: 10:30AM- 12:00PM
• Cost: contact the community registration location for details
• Community Locations: Taber, Lethbridge, Edson
  

Session Description and Objective(s):

Did you know that 42% of Canadians experience some difficulty reading brochures, understanding written directions, or filling out forms? Are you sure that your clients understand what you have to offer? This workshop will give you practical tips for communicating with your clients and improving your advertising. Bring your advertising materials to the workshop. There will be time for questions. Organizations will learn about and identity a few strategies for improving their advertising, forms, brochures and verbal communication with clients.

Participant Registration Locations

Location	Address	Contact Information	Room Capacity
Taber	Taber and District Community Adult Learning 5011 49 Ave Taber, AB	Cindy Lauwen This e-mail address is being protected from spambots. You need JavaScript enabled to view it	10
Lethbridge	Volunteer Lethbridge 410 Stafford Dr S Lethbridge, AB	Ed Sandau This e-mail address is being protected from spambots. You need JavaScript enabled to view it	12
Edson	Edson and District Community Adult Learning Society 201-111 54 St Edson, AB	Michelle Roy This e-mail address is being protected from spambots. You need JavaScript enabled to view it	15

Presenter

Terri Peters is a former high school English teacher with 15 years experience in adult literacy. Her areas of expertise include plain language instruction, group facilitation, tutor training, and learning portfolio development.